Terms & Conditions

Last Updated: December 2024

These Terms & Conditions (“Terms”) govern your access to and use of the SOLITAIREPE Mobile Application (“App”), owned and operated by SOLITAIREPE SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By registering, accessing, or using our App and services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the App immediately.

1. Acceptance of Terms

By using our digital platform for recharge, bill payments, money transfer, and allied services, you confirm that you have read, understood, and accepted these Terms & Conditions and all applicable laws and regulations.

2. Services Offered

We provide digital financial and payment-related services, including but not limited to:

Mobile, DTH, and Data Card Recharges
Utility Bill Payments (Electricity, Gas, Water, Broadband, etc.)
Domestic Money Transfer (DMT)
BBPS (Bharat Bill Payment System) services
Other digital payment and value-added services as enabled on the App

Services may be modified, added, or withdrawn at our discretion.

3. User Eligibility & Registration

To use our services, you must:

Be 18 years of age or older
Provide accurate and complete personal or business information
Complete mandatory KYC verification
Maintain confidentiality of login credentials
Comply with RBI, NPCI, BBPS, and other regulatory guidelines

Providing false or misleading information may result in account suspension.

4. Account Security

Users are solely responsible for maintaining account security, including:

Keeping passwords, PINs, and OTPs confidential
Immediately reporting unauthorized access or suspicious activity
Accepting responsibility for all transactions conducted through their account
Periodically updating login credentials

The Company shall not be liable for losses caused by user negligence.

5. Transactions & Payments

All transactions on the App are subject to:

Successful authorization from banks and payment gateways
Applicable service charges shown before transaction confirmation
Transaction limits as prescribed by RBI or regulatory authorities
Availability of third-party service providers and systems

Transaction status once processed is final, subject to dispute resolution policies.

6. Fees & Charges

Service fees and commissions are transparently displayed
Charges may change from time to time with prior notice
Fees for successful transactions are non-refundable
Taxes, if applicable, are charged as per prevailing laws

7. Refunds & Dispute Resolution

Our refund and dispute policy includes:

Failed or pending transactions are refunded within 7 working days
Service charges are non-refundable for successful transactions
Disputes must be reported within 24 hours of the transaction
Refunds are credited to the original payment source

Resolution timelines may vary depending on banking partners.

8. Prohibited Activities

Users shall not:

Use the App for illegal, fraudulent, or unauthorized purposes
Attempt hacking, reverse engineering, or system manipulation
Share account credentials with third parties
Upload fake or forged documents
Violate RBI, NPCI, BBPS, or AML guidelines

Violation may lead to immediate account termination and legal action.

9. Service Availability

While we aim to provide uninterrupted services, availability may be affected by:

Scheduled maintenance
Technical or network issues
Downtime of third-party service providers

We are not liable for temporary service interruptions.

10. Limitation of Liability

Our total liability, if any, shall be limited to the value of the transaction involved.
We are not responsible for indirect, incidental, or consequential damages, including loss of profits or business.

11. Privacy & Data Protection

Your privacy is important to us.
Please refer to our Privacy Policy to understand how we collect, use, and protect your personal and financial data.

12. Account Suspension or Termination

We reserve the right to suspend or terminate accounts if users:

Violate these Terms & Conditions
Engage in suspicious or fraudulent activity
Fail to comply with KYC / AML requirements
Request account closure

Balances, if any, will be settled as per applicable laws.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of the App after updates constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, contact us at:

Company Name: SOLITAIREPE SOLUTIONS PRIVATE LIMITED
Email: info@solitairepe.com
Phone: +91 7509794788
Registered Address:
B 23/2, Triveeni Vihar,
Ujjain Madhonagar, Ujjain,
Ujjain – 456010, Madhya Pradesh, India